Our return policy:
You may return items that are complete and like new for any reason within 15 days. Some exclusions apply.
1. Get a Return Authorization
Request a return authorization by email email@example.com or call (702) 910-4913.
Please call if your item was shipped by freight carrier, was shipped direct from the manufacturer, or involves a defective product.
2. Pack your items carefully
Returned items must be new and in the original packaging, complete with all original accessories & manuals.
To protect products in shipping, Audio Visual Solutions over-boxes most products.
Please use the original over-box and the manufacturer’s packaging.
3. Attach the shipping label
For most returns, you will receive a UPS Authorized Return Service shipping label along with your return authorization number.
Remove original shipping labels and securely tape one completed Authorized Return Service label to the package.
4. Take the package to any official UPS drop-off site.
Return shipping costs:
For most returns Audio Visual Solutions can issue you an UPS Authorized Return Shipping label for a flat fee of $15 per package.
Let us know how many packages you're returning, and we’ll send a label for each package via email, fax, or US mail.
Freight shipping: Some items, like larger TVs, furniture & large tower speakers require special freight shipping & cost more to return.
Larger TVs carry a $125-$195 return freight fee.
Larger tower speakers carry a $75 return freight fee.
For more details, please call us @ (702) 910-4913 or email us @ firstname.lastname@example.org .
Return shipping costs: are deducted from your merchandise credit or refund.
International shipping: You are responsible for any international shipping charges or duties.