You may return items that are complete and like new for any reason within 15 days. Some exclusions apply.
Request a return authorization by email [email protected] or call (702) 910-4913.
Please call if your item was shipped by freight carrier, was shipped direct from the manufacturer, or involves a defective product.
Returned items must be new and in the original packaging, complete with all original accessories & manuals.
To protect products in shipping, Audio Visual Solutions over-boxes most products.
Please use the original over-box and the manufacturer’s packaging.
For most returns, you will receive a UPS Authorized Return Service shipping label along with your return authorization number.
Remove original shipping labels and securely tape one completed Authorized Return Service label to the package.
For most returns Audio Visual Solutions can issue you an UPS Authorized Return Shipping label for a flat fee of $15 per package.
Let us know how many packages you're returning, and we’ll send a label for each package via email, fax, or US mail.
Freight shipping: Some items, like larger TVs, furniture & large tower speakers require special freight shipping & cost more to return.
Larger TVs carry a $125-$195 return freight fee.
Larger tower speakers carry a $75 return freight fee.
Return shipping costs: are deducted from your merchandise credit or refund.
International shipping: You are responsible for any international shipping charges or duties.