We proudly offer free shipping for all domestic orders!
International orders: Customer is responsible for shipping costs and duties.
Customers may return items that are complete and like new for any reason within 15 days. Some exclusions apply.
Customer will receive a FULL refund if:
Otherwise return shipping costs are the customer's responsibility.
*Return shipping costs are deducted from the merchandise credit or refund.
A 20% restocking fee will apply, IF:
Return shipping costs:
Costs vary from $15 - $200; depending on provider, service, and shipment weight.
For accurate return shipping costs, please contact [email protected] (ATTN: RMA Label Inquiry).
Request a return authorization by email [email protected] (ATTN: RMA Label Request) or call (702)910-4913.
Please call if your item was shipped by freight carrier, was shipped direct from the manufacturer, or involves a defective product.
Returned items must be new and in the original packaging, complete with all original accessories & manuals.
To protect products in shipping, Audio Visual Solutions over-boxes most products.
Please use the original over-box and the manufacturer’s packaging.
You will receive a return shipping label along with shipping instructions via email.
Remove or completely cover original shipping labels and securely tape the return shipping label to the package.
We often use FedEx or UPS for return shipments. Both providers have convenient locations nationwide.