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OvrC Pro extends your remote access to the entire network of IP devices. With OvrC Pro, you get access to enhanced troubleshooting capabilities & diagnostic data that makes remote support easy, eliminating unnecessary service calls.
OvrC Pro extends your visibility and access to the entire network of IP devices, including non-SnapAV products, all within the same OvrC platform you love. With OvrC Pro, you get access to enhanced troubleshooting capabilities and diagnostic data that makes remote support easy, eliminating unnecessary truck rolls and enabling you to provide world-class service to your clients.
This product features a lifetime license, so there’s no recurring fees to worry about. And if you are already implementing a service plan in your jobs, OvrC Pro is the perfect solution to maximize your margins.
Device Status – View the number of online and offline devices, including SnapAV products and any Hub-found devices you choose to monitor.
Firmware Updates – See available firmware updates for SnapAV products.
Network Tools – Run an ISP internet test manually, check the latency of all products on the network, or quickly set up a new Araknis WAP SSID.
ISP Internet Test History – View ISP performance over time.
Araknis Router DHCP Client – View all DHCP clients on the network, along with its status and associated IP address. Reserve IP addresses with a click of a button.
Araknis Wireless Client List – View all wireless clients at the location, as well as signal strength, associated SSID, radio interface, and Tx/Rx values.
Built-in Network Diagnostic tools allow you to better recognize ISP speed trends and understand the source of the network latencies, to identify whether the issue is internal or external.
ISP Internet Test – Run manually or automatically on a schedule to see trends. Measures download speed, upload speed, and latency. We leverage Ookla’s latest Speedtest.net technology to derive results.
Traceroute Analysis* – View the communication path from the Hub to any service or device inside or outside the network, along with the response times between hops. This helps determine the source of network latency (internal or external).
Ping Test – Ping IP addresses on the network to see device response times and packet loss on the local network.
Once installed, the OvrC Hub automatically finds all IP devices on the network, relaying relevant device information to OvrC and regularly pinging their online status.
General Device Information – View device name, online status, MAC & IP address, manufacturer, latency, first seen and last seen time stamps.
Open Ports and Services – Scan available ports and the associated services, including HTTP, HTTPS, Telnet, SSH, and any other port/service combination that you define. See Advanced Remote Access section for more info.
SNMP Information – See standard networking device information, including name, description, contact, location, uptime, and a list of any network interfaces with its associated connection speed, state, and in/out data stats.
ONVIF Information – ONVIF is a standard camera protocol that allows dealers to view video stream URLs, camera snapshots, user list, and firmware versions on compliant hardware. Soft reboot the device for some select devices. (Capabilities may vary based on what is exposed by the manufacturer via ONVIF).
PJLink Information – PJLink is a standard protocol for operating and controlling compliant LAN-capable projectors. Reboot projectors and see status information for inputs, volume, errors (lamp error, power, etc), and lamp (status, hours).
Multiple VLANs Support – Set up the Hub to scan and monitor IP devices across multiple VLANs.
With the click of a button, you can designate specific devices to monitor. If the Hub doesn’t receive a ping response from a device within 10 minutes, you’ll be notified.
Online/offline Notifications – Receive email and push notifications when the device you are monitoring goes online or offline.
For manufacturer-specific device information, see the “Product Integration” section.
The Hub automatically scans available ports and the associated services on devices and makes them accessible with a click of a button, all without port forwarding, VPN, or any other network setup.
Web Connect (HTTP/HTTPS) – When available, securely access the local web UI of any supported device remotely for deeper configuration and control.
Console Connect (SSH, Telnet) – Establish a secure SSH or Telnet connection to any supported device for enhanced diagnostics and troubleshooting.
Product-Specific Capabilities – Additional information and capabilities are available for a growing list of non-SnapAV products (see Product Integration section).
Application Protocols – Establish a raw socket connection through any port on your device and third-party software through a secure URL. Examples include: connecting to a computer onsite using Remote Desktop Protocol (RDP) or VNC, programming Crestron devices, accessing RTSP/H264 video streams, or any other single-port application. For any of these non-standard ports, you must configure the Hub to scan the specific port. See the Videos tab to learn how to do this.
View processor memory and CPU usage, network details, Zigbee device names derived from Composer and Zwave device details, including state, battery level, and signal strength. Soft reboot the processor without having to install a driver in the Control4 system.
View processor name, version number, network details, hardware and system details. Soft reboot the processor without having to install a module in the Crestron processor.
View processor information, memory and CPU usage, network details, and soft reboot the processor from OvrC. This requires the installation of the OvrC driver on the URC processor. You can find the OvrC URC driver in the Support Tab.
(MB1500, M4000 Pro, M4315 Pro) View brand, model, version, and outlet status. Reset outlets or turn them on/off.
View device details such as model, version, room name along with more advanced troubleshooting information, including port stats, topology, controller states, radio logs, etc. In addition, soft reboot the device.
(2018 models and beyond) Reboot the device, control input, mute, and power. View power, TV, video, app, and cabinet status. View Art Mode on/off status.
View all devices and their integration IDs, controller date/time, lat and long, OS revision, sunset and sunrise time.
Retrieve device information, settings, and network details. Select and launch apps, display the active one, and a list of all the installed apps.
(PRO3 & Opus Series Matrix Switchers) Turn the device on/off, factory reset or reboot it, lock/unlock front panel. View hostname, power status, version, type and IP, DHCP, and broadcast settings.
For SunBrite IP televisions, view IP address, Mac Address, serial number, software version, power status, current input, current channel, mute status, volume level, tuner settings, picture mode, as well as backlight, contrast, brightness, and color levels.